Eventiks is an online ticketing platform provider. We have been contracted by the Event Organiser to deliver online ticketing services on their behalf. Therefore, Eventiks is the Data Processor acting on behalf of the Event Organiser who is the Data Controller and it is the Event Organiser who decides what happens to your Personal Data.
The Event Organiser / Data Controller is named as part of the booking process.
Processing is necessary for the performance of a contract (i.e. the processing of ticket bookings on behalf of the Event Organiser) and legitimate interest (storage or IP Addresses for risk management or Cookies to allow full access and smooth progression through our website).
Eventiks complies with its obligations under the General Data Protection Regulations (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining unnecessary data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
Eventiks only collects personal information about you when you specifically provide us with such information on a voluntary basis. The information that we collect includes:
We use your personal data for the following purposes:
Eventiks will not use your contact details for any marketing activities and Eventiks does not sell Customer contact details to Third parties. Where required, Eventiks will only contact you regarding an existing booking or booking attempt.
As we are acting on behalf of the Event Organiser, we will forward your contact details and booking information to the Event Organiser of your selected event. The Event Organiser will use this information to:
The Event Organiser is responsible for their own compliance with GDPR and you agree that Eventiks is not responsible for the actions of the Event Organiser with regards to your Personal Data.
Eventiks may share your Personal Data with our processing partners such as Merchant Service Providers or Email/Text Service Providers who are contracted to assist Eventiks with the booking of your tickets – known as Sub-Processors. Eventiks is responsible under GDPR to ensure that any Sub-Processor we contract are fully compliant with GDPR law and will also act to ensure the safety and confidentiality of your Personal Data.
Where Personal Data relating to an EU (or UK or Swiss) Data Subject is transferred outside of the EEA it shall be processed by an entity: (i) located in a third country or territory recognised by the EU Commission as having an adequate level of protection; or (ii) that is subject to Standard Contractual Clauses; or (iii) that has other legally recognised appropriate safeguards in place, such as the EU-US Privacy Shield or Binding Corporate Rules.
During the booking process, the Event Organiser will ask if you would like to be included on their mailing list or that of other named Third Parties. If you decide to opt in to these marketing lists, You agree that the Event Organiser or named Third Party can send you marketing information, until such a time that you indicate to them a preference not to receive further information.
The Event Organiser is responsible for their own compliance with Data Protection laws and you agree that Eventiks is not responsible for the actions of the Event Organiser with regard to your personal data.
Eventiks will keep your Personal Data for no longer than reasonably necessary and will be deleted after one (1) year. Personal Data is retained by Eventiks for this period to assist us to respond to customer booking queries or any charge disputes that may arise.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your Personal Data held by Eventiks, please contact the Data Security Officer using the contact details listed below.
Under GDPR you have the following rights:
To instigate any of your rights under GDPR, you will need to contact the Event Organiser (the Data Controller) who is responsible for how your Personal Data is used. Eventiks can either provide you with contact details for the Event Organiser or will forward your request upon your behalf.
Eventiks will not undertake any further processing of your Personal Data beyond this booking and the activities outlined above under 'How do we process your Personal Data'.
To exercise any relevant rights, queries or complaints regarding Eventiks and the handling of your Personal Data, please contact:
The Data Security Officer
86 – 90 Paul Street
Depending on your query, we may need to forward your request to the Event Organiser who is the Data Controller and responsible for how your Personal Data is handled.
If you are unhappy with the way in which your personal data has been processed by Eventiks you may in the first instance contact The Data Security Officer using the contact details above.
If you remain dissatisfied, then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted by phone on 0303 123 1113 or via their online notification system at www.ico.org.uk/make-a-complaint/Back
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